650-059 Questions And Answers

1. Which two of these activities comprise the problem management service component in the operat phase? (choose two.)
A. send a replacement module
B. schedule a maintenance window
C. manage the problem
D. identify the problem
E. confirm roles and responsibilities
Answer: CD

2. Identify a customer support model for the solution is an activity thet is part of which service component in the plan phase?
A. operations readiness assessment
B. planning project kickoff (deployment project management)
C. operations plan development
D. system requirements validation
Answer: A

3. Which three of these service components are included in the optimize phase? (choose three.)
A. change management
B. security administration
C. technology assessment
D. operations assessment
E. operations readiness assessment
F. security assessment
Answer: CDF